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Founded in 1994, Spaide, Kuipers & Company is recognized as the
premier management consulting firm specializing in all aspects
of multi-channel (retail, e-commerce, and direct marketing) operations
and fulfillment. The firm assists organizations
in the planning, development and improvement of four basic operating
activities:
- Order Fulfillment: The handling of incoming customer
orders and inquiries, including telephone calls, emails,
web-based transactions, payment processing, mail and faxes;
and the appropriate systems and processes to support these
activities; the design, organization and management of
the contact center and related customer service functions.
- Information Planning: The design, development
and integration of information systems in the areas of
e-commerce, order management, distribution, inventory management
and marketing and merchandising analysis.
- Distribution: The warehousing, stock control,
picking, packing and shipping of products; the handling
of customer returns; and the planning and layout of facilities.
- Outsourcing: Business process outsourcing, relationship
management and contract negotiation.
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