Spaide, Kuipers & Company
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Founded in 1994, Spaide, Kuipers & Company is recognized as the premier management consulting firm specializing in all aspects of multi-channel (retail, e-commerce, and direct marketing) operations and fulfillment.  The firm assists organizations in the planning, development and improvement of four basic operating activities:

  • Order Fulfillment: The handling of incoming customer orders and inquiries, including telephone calls, emails, web-based transactions, payment processing, mail and faxes; and the appropriate systems and processes to support these activities; the design, organization and management of the contact center and related customer service functions.

  • Information Planning: The design, development and integration of information systems in the areas of e-commerce, order management, distribution, inventory management and marketing and merchandising analysis.

  • Distribution: The warehousing, stock control, picking, packing and shipping of products; the handling of customer returns; and the planning and layout of facilities.

  • Outsourcing: Business process outsourcing, relationship management and contract negotiation.

 

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