Founded in 1994, Spaide, Kuipers & Company is recognized as the premier management consulting firm specializing in all aspects of Direct Commerce operations and fulfillment.  The firm assists organizations in the planning, development and improvement of four basic operating activities:

• Order Fulfillment: The handling of incoming customer orders and inquiries, including telephone calls, emails, web-based transactions, payment processing, mail and faxes; and the appropriate systems and processes to support these activities; the design, organization and management of the contact center and related customer service functions.
  
  
• Information Planning: The design, development and integration of information systems in the areas of e-commerce, order management, distribution, inventory management and marketing and merchandising analysis.
  
  
• Distribution: The warehousing, stock control, picking, packing and shipping of products; the handling of customer returns; and the planning and layout of facilities.
  
  
• Outsourcing: Business process outsourcing, relationship management and contract negotiation.

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